Archive for the 'Customer Service' Category
During an advertisement for an overnight shipping service, an announcer seriously intones ‘When it absolutely positively has to be there overnight.’ But for many, the question remains if the mail is truly delivered during the night time.
The answer is both yes and no.
Logistics of Overnight Delivery
Overnight delivery policies and rates may differ from carrier [...]
Tags : freight,overnight shipping,shipping,courier delivery services
Part of the appeal of customer-centricity is that it takes very little business acumen to grasp its core concept. Focus intensely on customers, align your products or services with their interests, and voila: a customer - centric culture is born. Simple, right? Not quite.
Becoming a truly customer-centric organization is perhaps one of the most [...]
Tags : management training, sales training, career training, business training, professional development
Without getting into deep research, it seems to me that the average marketing manager should be able to put together a sensible survey simply by using some common sense. Somehow, this is not happening as often as I would expect. My speculation is that people are so hungry for feedback on so many items that [...]
Tags : customer survey, customer relations, customer engagement software
I’ve had a bunch of phone calls and conversations about a recent paper I wrote called “Do you know why your customers really buy,” which explores how using attitudinal data is critical to driving real business change. Based on that, I wanted to comment about two things on my mind:
There are a lot of professionals [...]
Tags : Loyalty,enterprise feedback management,
When speaking to audiences or coaching clients, I am always asked what may have gone wrong upon submitting their proposal to a prospect who was previously interested but now no longer communicates.
1. Speak to the budget of your prospect
2. Itemize your packages offered for easy comparison
3. Full disclosure
Prior to writing your proposal, [...]
Tags : sales, small business, home business, ethics, customer service, sales proposals
First off let me just say this, make sure when you purchase a hi end stove to buy from a place that carries mostly hi end products. Major department stores can often do a good job with middle and low end products but rarely have the man power to handle the extra knowledge required with [...]
Tags : customer service, bad service, pricing, department stores
The road to Customer Focus Land is paved with great intentions. As the CMC/HRI Magnifying Customer Focus survey indicates, respondents know what needs to be done. They are fully aware of the need for executive sponsorship, ongoing contact with customers and fast complaint resolution. But somehow, due to lack of time, budget or resources, the [...]
Tags : customer service, career training, business training, professional development
When you fly on a corporate jet, you don’t serve wrapped sandwiches or tea and coffee in a Styrofoam cup to the passengers. No way! Corporate jet catering is almost like dining in a five-star restaurant. Passengers have a choice of meal and it is served on real plates with real cutlery. Along with [...]
Tags : Corporate, jet, catering, corporate, flight, jobs, executive
Imagine not having to worry about staffing your contact center. Imagine having sophisticated customer and technical support for your business. Imagine having your center staffed by experienced people focused not only on problem solving, but up-selling your customers as well. If this sounds good to you, then outsourcing your contact center may [...]
Tags : contact center solution
It has become evident that effective customer service is required in order for a business to be profitable. People are no longer willing to accept companies that can not and will not handle customers concerns and questions. Many company owners have better things to do then to sit around all day seeing to customers.
Instead, [...]
Tags : customer service representative
