An autodialer is a program that allows your computer to dial a list of phone numbers and either broadcast a pre-recorded message or give the customer options to receive more information or be connected to a live person. It is sort of a reverse answering machine with a lot more features. An autodialer can have a tremendous impact on your business, because it goes to work for your business with very little cost and no extra time on your part. Phone calls are made much more efficiently and only callers who need more information or are ready to make a purchase are directed to a live person. That means that valuable time is spent where it is needed most and has the most impact. This also means no cold calling which makes salespeople much more confident about their jobs and can greatly improve their performance.
What features should you look for in an autodialer?
You will want to find an autodialer that can tell the difference between a live voice and an answering machine and will deliver the appropriate message to each, so if a person answered they might get a brief message followed by a list of choices such as “press 1 to reach a representative” and if an answering machine picks up they would get a brief message letting them know why you called. This means that you would also want an autodialer that allows you to record multiple personal messages so that as a customer makes a selection they are getting the information they need. Other useful features would include automatic redial for busy numbers and the ability to automatically reschedule calls for the next day if there is no answer or the call is incomplete. Another big thing to look for is an autodialer that is compatible with both landline phones and VoIP providers like Skype. This allows for flexibility in choosing your phone provider since VoIP can save your business substantially in phone service charges.
Summary
An autodialer can be a great benefit to many businesses and organizations. Whether you want to eliminate cold calls to increase sales productivity or just send autoreminders to your clients an autodialer can save valuable time and money. Finding an autodialer with features such as the ability to distinguish between a human voice and an answering machine, multiple recorded messages and compatibility with landlines and VoIP providers will help you get the most benefit for your business.
Ron Subs works with Sonicshack.com as a public relations consultant, more information about Sonicshack.com can be found at http://www.voicent.com
Tags : VoIP, Skype, phone, autodialer
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